Frequently Asked Questions

CONSUMER FAQs

Q: Can pregnant women use SunFX? 

Though our tans use organic, natural and hypoallergenic ingredients, SunFX still adopt the point of referring to your GP before the use of any spray tan during their pregnancy. However we can recommend creating a great tan using our SunFX Summer Secret Gradual Tan!

Q: Do I still need to apply a sunscreen? 

Yes you do. SunFX tanning solution does not provide any useful protection against harmful UV rays. SunFX recommends the use of an approved SPF 30+ sunscreen 15 minutes prior to sun exposure.

Q: How do I extend the life of my tan?

Your spray tan can be extended through the use of one of the following products that contain DHA:  SunFX Summer Secret Gradual Tan, Foaming Mousse, Aerosol . To keep your skin hydrated try SunFX Body Collection - Hydrating Lotion and Foaming Cleanser.  Order online or purchase them from your nearest professional SunFX salon. Please note: You should avoid excessive exposure to water and any form of exfoliation during the life of your spray tan.

Q: What should I do after my tan has been applied?

The SunFX tan will start to develop straight away. For the best possible results, you should avoid the following within the first 3-8 hours or 2-5 hours for the Rapid Tans after application:

·         Water

·         Saunas / spas

·         Physical exercise / sweating

·         Swimming

·         Tight fitting clothing

Q: What should I wear to the salon?

It is recommended that you wear loose and comfortable dark clothing after your spray tanning appointment. Sunfx tanning solution, in most cases, will not stain clothing and any slight rub-off should come out in the wash. However, some staining may occur on some light coloured leather, acrylic or other sensitive fabrics.  

Q: How do I prepare for my SunFX tan?

SunFX recommends you cleanse and exfoliate your body. This will ensure the best possible result from your spray tan by eliminating the top layers of dry and dead skin. It is also best to avoid the use of deodorants and moisturisers and any other products that may inhibit the effectiveness of the SunFX tanning solution.

Q: How long will my SunFX tan last?

Most people can expect their SunFX tan to last for up to 5 to 7 days depending upon your skin type and preparation. Some may even keep their tan for up to 10 days. Regular moisturizing with one of our unique SunFX tan extenders will extend the tan’s life greatly.

Q: Is SunFX safe to use?

Our exclusive SunFX Solution is regarded the world over as one of the finest. The unique combination of organic, natural and hypoallergenic Ingredients along with highly purified water (aqua) and the natural sugar derived approved cosmetic tanning agent DHA produce a truly remarkable tanning result. Our product is unique and clients can be assured that it contains no alcohol, oils, perfumes, parabens or artificial preservatives. Most salons can offer protection for the mucous membranes via nose plugs and eye protection should any clients feel a preference for the use of these.

Q: How good are the SunFX results?

SunFX will, on nearly all skin types, provide an impressive and natural looking tan. In fact in many instances, the result can be superior to sun and solarium exposure.

Q: How do I get my SunFX tan?

It’s easy and simple to make an appointment at any SunFX salon. Or for a superb tan from home use one of  our SUMMER’S SECRET tan builders (lotion, mousse or aerosol)  and SunFX Hydrating Lotion.

Q: Why aren’t SunFX tanning solutions listed as Organic like many others claim? 

SunFX uses a unique blend of organic, natural and hypoallergenic ingredients. Though some tanning brands wish to list their solutions as organic, it is widely known and documented that the main active tanning ingredient DHA though a natural product can never be a organic product.  To date no DHA company in the world has ever achieved a organic certification for their product. Hence, SunFX believe we would be misleading our precious customers into thinking that we actually have a purely organic product where in fact we would not. Even if for instance all our other ingredients were in fact organic this would still not give us a 100% organic tanning solution. We believe in insuring 100% transparency in our ingredients listing and claims.

 

 

SALON FAQs

Q: How is SunFX different? 

The SunFX Pro System incorporates a small and quiet electric turbine that emits a consistent flow of high velocity air. The SunFX Pro Spray Applicator is relaxing to hold and was designed to emit a constant flow of air this wraps around the tanning spray which effectively reduces salon over-spray and allows for a dry-as you-spray situation. The Award Winning SunFX Pro series systems are professionally designed spray tanning systems for beauty salons. The Australian made and designed spray tanning system was perfected after consultation within the beauty industry. SunFX Pro series systems are elegant, professional, efficient and incredible value for money. 

 

Q: What is a SunFX system?

SunFX developed their exclusive SunFX Pro Spray Tanning Systems to replace the ageing, messy and fiddly conventional air-brushing systems. We set the pattern and standard for all future tanning systems and still continue to lead the industry. 

Q: What are the benefits of becoming a SunFX  Salon?

SunFX is the world’s number one professional spray tanning company with salons all around the world now offering SunFX spray tans. Our award winning systems are not only easy to use, they also reduce waste helping to maximize your profits. We offer a huge range of all tanning solutions using organic, natural and hypo allergenic ingredients to ensure the perfect tan for almost every skin type. Because our systems and tanning solutions are so advanced you use very little solution in creating the perfect natural full body tan. As a result of this, SunFX boasts an amazing profit per liter ratio. With a full range of professional body products and self tanning products you will also benefit greatly from enhanced retails sales. Plus we offer industry leading training and support. To find out more about the enormous benefits of offering SunFX spray tans in your salon, or mobile business, contact us via our contact page.

Q: What sort of warranty do I get?

SunFXis a professional company with Australian made professionally designed equipment. It stands by that equipment 100%. Unlike many other companies today, Sunfx provides a 1 year full replacement warranty on its Pro Series and Mini Series systems. For further warranty terms, please see our warranty info here or contact our sales team at 1-855-485-SPA

Q: Is there any training?

SunFX provide an Owner’s Manual and training DVD with every system.  There is also training videos available on our website and SunFX Canada offers hands on training classes at their showroom in Edmonton, Alberta.  When a salon invests in a SunFX system they invest in a company interested in ensuring a well educated and efficient staff at the salons. SunFX has a fully qualified team of customer service representatives to answer any questions salons have regarding their system, SunFX products or spray tan technique.  

Q: Where do I find SunFX logos, artwork, etc?

Contact our customer service team at -1-855-485-9SPA for more information.

Q: How do I order more products?

If you are a current customer and would like to place an order for more products simply order from this website (solutions and/or equipment, accessories)   Alternatively, you can call 1-855-485-9SPA  or fill out the form on our contact us page.  If you would like a current price list and order form, please contact our office for further information.

Q: What do you charge if I return my order?

We charge a 20% restocking fee for orders that fall under our return conditions. See our Return Policies here for details.

 

Contact Us:

​​​​​​​​​​​​​​​​​​​​Phone Toll Free in CANADA:  1-855-485-9SPA

Monday - Friday:         8:30am - 4:30pm MST  

Edmonton, Alberta, Canada

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 by SunFX Canada 2010