Shipping & Return Policies
We continue to offer you the best shipping rates - the cost of shipping is flat rate depending on your province of residence. We DO NOT ship to P.O. Boxes. To avoid unnecessary returns please provide your unit number and/or buzzer number if we are delivering to an apartment building. We try to ship your order as quickly as possible however spring and summer are extremely busy so please allow us 2-3 business days to process your order (we are not open on weekends).
Orders across Canada are shipped via INTRA-CANADA COURIER (Canpar, Purolator, FedEX, or UPS). from our warehouse in Edmonton, Alberta, Canada with tracking and "signature required". If you cannot be home to sign for your order, please provide an alternate address for shipping (work address, friend or relative).
While we pack your order as carefully as possible, once your shipment has left our offices we do not accept responsibility for products that freeze due to unforeseen changes in the weather during transit. Courier companies do not insure or guarantee products against freezing while in transit.
All orders from accounts in Edmonton and surrounding areas may be PICKED UP at our Showroom Location at 8630 - 53 Avenue, Edmonton, Alberta from 8:30am - 4:30pm Monday to Friday (except holidays).
Should you have any questions regarding our shipping policies, please do not hesitate to contact us.
At SunFX our return policy is very straightforward –
If at any time you find our products to be unsatisfactory, please contact SunFX Canada within 7 days of date of receipt and we will offer a fair return or replacement (see conditions below). All returns are subject to a 20% restock fee upon receipt and inspection (if deemed re-saleable). Customer is responsible for all shipping fees to/from SunFX Canada. Please note that we provide you with pictures of your equipment before we ship so you can see it is undamaged and in new unused condition.
System refunds will only be recognized within a 7 day period from the date of receipt in writing to SunFX Canada. The goods are to be returned in a non-used condition and in their original packaging with all products and accessories included and a 20% restocking fee will be charged.
Solution refunds will only be recognized where the product is deemed faulty and within 7 days of receipt of purchase. Solution must be returned at the purchaser’s expense and upon testing a refund or replacement applied if applicable. If the solution is deemed to be not faulty the solution will be returned to the purchaser at the expense of the purchaser. Not all equipment is created equal - Please note that we cannot guarantee the performance of SunFX Solution in equipment that is NOT SunFX equipment.
For further information, please use the form on the Contact Us page.
SUNFX SYSTEM & PRODUCT WARRANTY
Please read the following terms and conditions for refunds and warranty protection of your new SunFX tanning system and products.
SunFX equipment is covered by a replacement 12 month warranty with an Extended Warranty option available (see Extended Warranty Option section below). It is understood that SunFX will repair or replace any SunFX product deemed to be faulty due to a manufacturing defect. It is also understood that all shipping costs to and from SunFX will be paid for by the purchaser.
The SunFX warranty covers faults in the SunFX Spray Applicator, Pro Tower or Mini while being used under SunFX correct operation procedures.
This warranty does not cover the following:
Lost or stolen equipment whilst in transit.
Damage or leakage caused by misuse of the applicator or system
Failure to maintain proper operating standards and recommended cleaning intervals.
Pro Tower or Pro Mini Warranty
All Pro Towers and Pro Minis when experiencing faults must be returned to SunFX Canada. There they are inspected by our technical department for warranty assessment. Hardware will be fully replaced under warranty when genuine faults are found. When faults are found due to user error and cannot be repaired, then a replacement system will have to be purchased.
Spray Applicator Usage and Warranty.
All spray applicators returned are inspected by our technical department for warranty assessment. Hardware will be fully replaced under warranty when genuine faults are found. However, all faults arising from user error that cannot be repaired will incur a replacement charge for a new applicator. If the applicator has been damaged by user error and can be repaired, the purchaser will be contacted and will be given the option to have the applicator repaired and serviced. A repair and service fee of $40 per applicator will apply. Any applicators returned to customers from SunFX Canada will incur a return shipping cost to be paid for by the client of $15.00 or the customer can choose to have applicator shipped through their own delivery method. There is a 6 month warranty on all repaired and serviced products from SunFX.
Warranty Ceases if:
The SunFX Product was repaired, serviced or interfered with in any way other than by SunFX Canada or its approved agents
The SunFX product was damaged by incorrect storage conditions
The SunFX equipment is damaged by accident, misuse, or failure to maintain or clean equipment on a regular basis as specified. (See Owner’s Manual for further details)
Solutions other than SunFX are used in the equipment.
Systems and Applicator has not been kept clean
Extended Warranty Option:
The warranty on this equipment will be extended for a further 12 months, free of charge, if 8 liters or more of any SunFX tanning solution is purchased and paid for in the previous 12 months or on the day. The extended warranty is limited to a maximum period of 3 years from the date of the standard warranty expiring.
Address for Warranty Returns.
All goods being returned must be delivered to our head office and addressed to the following:
Warranty Service Department
8630 53 Avenue
Edmonton, Alberta T6E 5G2